Proven Methods That Strengthen Your Body, And Mind.
Privacy & Cookies Policy
Your Data and Your Rights Explained
These guidelines outline how your information is handled and protected. Knowing how privacy and cookies work within our services helps you stay informed, safe, and in control while using our platform.
1. Introduction
At ReGainity (“we,” “us,” or “our”), protecting user privacy is a core priority. This Privacy & Cookies Policy explains how we collect, use, store, and share personal data when you use our website, applications, and related digital services (collectively, the “Services”). By accessing or using our Services, you acknowledge and accept the practices described in this policy.
2. Information We Collect
We collect information connected to your use of ReGainity and related Services. When you visit, register, or interact with our platform, different categories of data may be gathered to enable proper service delivery.
2.1 Non-Identifiable Data
We automatically collect certain technical and usage data that does not directly identify you as an individual. This data may be collected whether you are logged in or simply browsing.
Examples include:
IP address
Device type
Browser and plugin details
Language settings
Time zone
Screen resolution
Operating system
Technical interaction data
This information is typically collected through cookies, tracking pixels, analytics systems, and third-party logging tools.
ReGainity systems use cookies — small files stored on your device — to keep Services functional and efficient. Some cookies may also be provided by third parties supporting our platform.
2.2 Information You Provide
You may voluntarily submit personal information when creating an account, booking services, or interacting with our platform — either directly or through a third party. This information is stored securely on our servers or cloud providers.
This may include:
Name
Date of birth or age
Location details
Login credentials
Gender
Phone number
Written descriptions
Payment-related data (processed via third parties)
Any additional information requested by ReGainity coaches or staff
2.3 Public Profile Information
Some information you choose to publish may be visible within ReGainity platforms. This may include:
Profile images
Uploaded media
External links (such as social profiles)
Professional or background details
Where available, privacy settings allow you to modify or hide profile content. Certain system-generated ratings or performance metrics may not be editable.
2.4 Usage and Interaction Data
We automatically log how users interact with our Services. This may include visited pages, session duration, navigation paths, device identifiers, and diagnostic metrics used to improve performance and usability.
3. Sources of Data Collection
We obtain information from several sources:
Direct use of our Services
Information you submit to us
Forms, consultations, and service interactions
Our affiliated companies
Other data you voluntarily provide
4. How We Use Your Information
4.1 Operating and Improving Services
We use data to deliver and enhance our Services, including:
Providing requested support and services
Sending technical and account notices
Determining regional service availability
Developing new offerings
Showing appointment or transaction history
Personalizing user experience
Processing payments
Conducting analytics and internal research
4.2 Service Communications
We may contact you to:
Request feedback or survey responses
Share service updates
Provide relevant information about ReGainity offerings
4.3 Security and Trust Protection
Information may be used to:
Enforce policies and agreements
Detect fraud or misuse
Verify identity
Resolve disputes and billing issues
Maintain platform security
Comply with legal obligations
4.4 Marketing Uses
We may send marketing messages about services, offers, or promotions. All marketing emails include an unsubscribe option. Opting out stops promotional messages but not essential service communications.
4.5 Additional Uses
We may use information for other disclosed purposes when communicated to you.
4.6 Call and Session Recording
Coaching calls or virtual sessions may be recorded for quality control and training. Recordings are kept confidential and limited to authorized personnel. You may opt out by informing us before the session begins.
4.7 Content Excerpts
With appropriate safeguards, brief excerpts from sessions may occasionally be used for educational or promotional content. You may opt out of this usage at any time.
5. How We Share Information
Important: SMS consent and opt-in data are never shared with third parties.
We may share information with:
5.1 Affiliates
Within ReGainity group entities for service improvement and personalization.
5.2 Service Providers
Trusted vendors who support hosting, analytics, payments, and operations.
5.3 Business Transfers
In connection with mergers, acquisitions, restructuring, or asset sales.
5.4 Legal and Safety Reasons
When reasonably necessary to comply with law, enforce rights, or protect users and the public.
5.5 With Your Permission
When you authorize sharing with a third party.
5.6 Operational Partners
Companies acting on our behalf to deliver Services.
5.7 Aggregated / Anonymous Data
We may share anonymized statistics that cannot identify individuals.
6. Data Retention
We retain information only as long as reasonably necessary for service delivery, legal compliance, fraud prevention, dispute resolution, and enforcement of agreements.
7. Your Data Choices
Personal Data Access
You may request access, correction, or deletion of your data. Identity verification is required.
Location Data
You can disable location access through device settings, though some features may stop functioning.
Promotional Messages
You may unsubscribe from marketing communications while still receiving service-related messages.
7.4 European Privacy Rights (GDPR)
EEA users may request:
Access
Correction
Deletion
Processing restriction
Data portability
Consent withdrawal
7.5 California Privacy Rights
California residents may request disclosure or deletion of collected personal data, subject to legal limits. Requests may be submitted to:
Responses are provided within legally required timelines. No discrimination applies for exercising privacy rights.
8. Data Security
We use administrative, technical, and physical safeguards to protect data. No internet system is completely secure, so absolute security cannot be guaranteed.
9. Storage and International Processing
Data may be processed in the EU, United States, Canada, or other jurisdictions using compliant safeguards.
10. Your Rights
You may request to:
Access or delete data
Restrict processing
Withdraw recording consent
Contact: support@regainity.com
11. Children’s Privacy
Services are intended for adults. We do not knowingly collect data from individuals under 18. Such data will be deleted if discovered.
12. HIPAA Considerations
ReGainity applies appropriate safeguards for health-related information and follows applicable privacy regulations where required.
13. Cookies
We use cookies to operate and improve our website experience. Cookie categories include:
Essential cookies
Performance cookies
Functionality cookies
Targeting cookies
Browser settings allow cookie control, though disabling essential cookies may limit functionality.
13.1 Cookie Use Examples
Cookies help us understand usage patterns, preferences, and content effectiveness in aggregated form.
13.2 Cookie Duration
Some cookies expire when you close your browser; others remain until manually deleted or expired.
13.3 Similar Technologies
We may use web beacons, tracking pixels, and local storage objects for analytics, fraud prevention, and performance management.
14. Policy Updates
We may revise this policy periodically. Updated versions will be posted on the website. Continued use of Services indicates acceptance of updates.
15. Payment Processing
Payments are processed through third-party processors such as Stripe, PayPal, Apple Pay, Klarna, bank transfer, or similar providers. ReGainity does not store full payment card details.
16. Contact
Questions about this policy can be directed to:
Last updated: Feb 10, 2026